Ash Mere LLC is committed to providing convenient and transparent after-sales service. If you wish to return any storage products you have purchased, please submit a return request in accordance with this policy and applicable laws.
1. Return Period
Customers must contact Ash Mere LLC to submit a return request within 30 calendar days of receiving the product.
Unless otherwise required by applicable law, we may be unable to accept return requests made after this period.
To ensure your return is processed smoothly, please contact us within the return period via the following methods:
Email: michelle@ashmerellc.com
Phone: +1 (912) 404-1098
2. Returns of Opened Items
You may request a return for items even if the packaging has been opened, provided the request falls within the return period and meets other return conditions.
However, to protect the integrity of the return process and consumer rights, we reserve the right to evaluate return requests on a case-by-case basis if the product shows signs of significant use, damage, or contamination, or if its condition has been compromised by the customer to the extent that it can no longer be resold.
This policy does not limit any non-excludable rights to return or cancel an order that may be granted to consumers under applicable law.
3. Return Request Process
Please contact us before returning any items; do not ship the product back directly without prior communication.
Customers are required to provide the following information:
Order number;
Name or email address used when placing the order;
Name of the item(s) to be returned;
Reason for the return;
Relevant photos or videos (if the return is due to quality issues).
Once we have confirmed the return request, we will provide you with the necessary return instructions and the return address.
Please note: The return address for Ash Mere LLC may differ from the company's registered address. Customers should use the return address provided by our customer service team. 4. Return Shipping Costs
Quality Issues or Incorrect Items
If the return is due to the following reasons:
The item has quality issues;
The item received does not match the order;
The wrong item was received;
The item sustained obvious damage during shipping;
Ash Mere LLC will bear the return shipping costs where required by applicable law or if we confirm the responsibility lies with Ash Mere LLC.
Non-Quality Related Issues
If the return is due to personal reasons, such as:
Disliking the item;
Changing one's mind about the purchase;
Size or usage requirements not meeting personal expectations;
Purchasing the wrong item;
Other reasons unrelated to product quality;
The customer is responsible for return shipping costs, to the extent permitted by applicable law.
5. Return Item Requirements
To ensure a smooth refund process, returned items should be kept in a condition suitable for inspection and processing.
Customers should properly package returned items to minimize the risk of damage during transit.
If the item has been used, damaged, or rendered unsuitable for resale due to customer actions, we may adjust the refund amount based on the item's actual condition and applicable laws.
This section does not limit any statutory consumer rights to which the customer is entitled by law.
6. Return Address
Please contact Ash Mere LLC to obtain the return address before shipping the item back.
Return Email: michelle@ashmerellc.com
Contact Number: +1 (912) 404-1098
Do not send items directly to the registered company address below unless explicitly instructed to do so by customer service:
27343 Fahren Ct, Canyon Country, CA 91387
7. Refund Processing Time
Upon receipt of the returned item, Ash Mere LLC will conduct the necessary inspections.
Once the return is confirmed to meet the refund criteria, we typically process the refund within 3–5 business days.
Refunds will be issued via the original payment method. Please note that after a refund request is submitted, the actual time it takes for funds to reach your account may depend on the processing speeds of banks, credit card issuers, or third-party payment service providers; therefore, the actual receipt time may differ from the refund processing time.
8. Partial Refunds
If an order contains multiple items and only some are eligible for return, we may issue a refund only for the eligible items and the applicable amount.
The specific refund amount will be determined based on the items actually returned, the order details, and applicable laws.
9. Damaged or Incorrect Items
If you receive an item that is visibly damaged, defective, or incorrect, please contact us as soon as the issue is discovered.
To help us process your request quickly, please provide:
Order number;
Item name;
Description of the issue;
Photos or videos of the item;
Any other relevant information illustrating the issue.
Once verified, we will provide a solution—such as a return, exchange, refund, or other appropriate measure—based on the specific circumstances.
10. Unauthorized Returns
To prevent return packages from being unidentifiable or improperly processed, please obtain return confirmation and the return address from Ash Mere LLC before shipping items back.
Items sent back without prior contact may result in delays in processing the return.
11. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
If the order has not yet entered the processing or shipping stage, we will make every effort to assist with the cancellation, subject to applicable laws.
If the order has already been processed, shipped, or entered the delivery process, you may need to proceed with a return in accordance with this Return Policy.
12. Statutory Consumer Rights
This Return and Refund Policy outlines the general return procedures for Ash Mere LLC.
If applicable laws grant customers additional mandatory consumer protection rights, those statutory rights are not limited or excluded by this policy.
Consumers in different regions may be entitled to different rights regarding returns, refunds, exchanges, or contract cancellations under the law.
13. Contact Us
To request a return, check the status of a refund, or inquire about other after-sales issues, please contact us at:
Company: Ash Mere LLC
Address: 27343 Fahren Ct, Canyon Country, CA 91387
Phone: +1 (912) 404-1098
Email: michelle@ashmerellc.com
We will process your request as soon as possible after receiving it.