Ash Mere LLC values the privacy of its customers and the protection of personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase storage products, or contact us.
By using our website or related services, you acknowledge that you have read and understood the contents of this Privacy Policy.
1. Information We Collect
To provide shopping, order processing, and customer support services, we may collect the following information:
Personally Identifiable Information: Name, email address, contact phone number, and shipping address.
Order Information: Purchased items, order number, order amount, and transaction records.
Payment Information: Payment status, transaction reference information, and necessary payment processing details. Full credit/debit card details are typically handled by payment service providers.
Device and Access Information: IP address, browser type, device information, access times, and website browsing history.
Customer Communication Information: Inquiries and related information you provide to us via email or other channels.
We collect and process personal information only to the extent permitted by applicable law.
2. How We Use Your Information
Ash Mere LLC may use the collected information for the following purposes:
Processing orders, arranging product delivery, and providing related services.
Sending order confirmations, payment notifications, and logistics-related information.
Responding to customer inquiries and providing after-sales support.
Processing refunds, returns, and other order-related requests.
Maintaining website functionality and improving the shopping experience and service quality.
Detecting and preventing fraud, unauthorized transactions, and other security risks.
Complying with applicable laws, regulations, and compliance obligations.
3. Payment Processing
Ash Mere LLC may process customer payments through third-party payment service providers.
Payment service providers are responsible for processing payment transactions and handling payment information in accordance with their own privacy policies and applicable laws.
We may receive information related to the order, such as payment status, transaction numbers, and other necessary payment confirmation details.
We do not require customers to register for an account with a third-party payment platform to complete a payment on our website, though this may depend on the specific payment method used and its service rules. We do not store customers' full bank card details as standard order information.
If the website uses Stripe to process payments, Stripe acts solely as a payment service provider and processes relevant information in accordance with its applicable terms of service and privacy policy.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to ensure proper functionality and enhance the user experience.
These technologies may be used to:
Remember shopping cart contents and certain website settings.
Maintain the website's basic functionality and security.
Analyze website traffic and user behavior.
Provide relevant features based on user choices.
For non-essential cookies, we will obtain user consent before enabling them, where required by applicable law. Users can manage their preferences via the website's cookie settings or their browser settings.
Third-party service providers may use cookies or similar technologies in accordance with their own privacy policies.
5. Information Sharing
Ash Mere LLC does not sell customers' personal information. To provide necessary services, we may share relevant information in the following circumstances:
Service Providers: Sharing necessary information with payment processors, logistics providers, website hosting services, and technical support providers.
Order Fulfillment: Providing necessary order information to relevant service providers to complete orders, deliver products, and provide after-sales service.
Legal Requirements: Disclosing information when required by laws, regulations, court orders, or government authorities.
Security Protection: Disclosing necessary information—to the extent permitted by law—to investigate fraud, address security incidents, or protect the legitimate rights and interests of Ash Mere LLC, customers, and other relevant parties.
Third-party service providers process personal information only to the extent necessary to provide the relevant services or fulfill legal obligations.
6. Data Security
Ash Mere LLC employs reasonable technical and administrative measures to protect customers' personal information against unauthorized access, disclosure, alteration, or loss.
These measures may include access control, secure transmission protocols, and reasonable oversight of relevant service providers.
While we strive to protect personal information, no method of internet transmission or electronic storage can guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations.
Retention periods may be determined based on the following factors:
Requirements for order processing and after-sales service.
Requirements for maintaining financial, tax, and accounting records.
Requirements for dispute resolution and legal compliance.
Needs related to fraud prevention and maintaining transaction security.
When personal information is no longer needed for the purposes for which it was collected, we will delete, anonymize, or take other appropriate measures in accordance with applicable law.
8. Your Privacy Rights
Depending on applicable law, users may have the following rights:
Right of Access: To request information about the personal information we collect and process.
Right to Correction: To request the correction of inaccurate or incomplete personal information.
Right to Deletion: To request the deletion of personal information, subject to legal requirements.
Right to Restrict Processing: To request a restriction on the processing of personal information, where permitted by applicable law.
Right to Withdraw Consent: For information processed based on consent, users may withdraw their consent to the extent permitted by applicable law.
Right to Opt Out of Marketing: Users may unsubscribe from marketing communications at any time by following the instructions provided in the relevant emails.
We will process requests within the timeframes prescribed by applicable law. Certain requests may be limited due to legal obligations or other legitimate reasons.
9. California Privacy Rights
For California residents who meet the criteria under applicable law, Ash Mere LLC provides privacy rights in accordance with the California Consumer Privacy Act (CCPA, as amended by the CPRA) and other applicable laws.
Where applicable by law, users may have the right to:
Know the categories of personal information we collect, use, disclose, and share.
Request access to or a copy of their personal information.
Request the deletion or correction of personal information.
Opt out of the sale or sharing of personal information as defined by law.
Limit the use and disclosure of certain sensitive personal information.
Not be subject to unlawful discrimination for exercising privacy rights.
Do Not Sell or Share My Personal Information
Ash Mere LLC does not sell customers' personal information for monetary consideration. If the third-party analytics or advertising technologies used on our website constitute a "sale" or "sharing" of personal information as defined by applicable law, we will provide an appropriate opt-out mechanism as required by law.
California residents wishing to submit a privacy request may contact us via the following email address:
Privacy Contact Email: michelle@ashmerellc.com
We may need to verify your identity to ensure that personal information is adequately protected.
10. Children's Privacy
Ash Mere LLC’s website and related services are not specifically directed at children.
We do not knowingly collect personal information from children that requires special protection under applicable law without appropriate authorization.
If you believe that a child has provided us with personal information without appropriate authorization, please contact us via our designated email address, and we will take appropriate measures in accordance with applicable law.
11. Third-Party Links
Our website may contain links to third-party websites or services.
These third-party websites have their own privacy policies and information handling practices. Ash Mere LLC has no control over the privacy practices of third-party websites; we recommend that users read the privacy policies of such websites when visiting them.
12. Changes to This Privacy Policy
Ash Mere LLC may update this Privacy Policy in response to business developments, changes in website functionality, or amendments to applicable laws.
Updated policies will be posted on the website, and users will be notified through appropriate channels where required by applicable law.
We encourage you to review this page periodically to stay informed about our latest privacy practices.